Booking and cancellation conditions - Fästningens vandrarhem

Booking and cancellation conditions

You are welcome to use the room for overnight stay from check in at 3 PM on arrival day until check out at 11 AM on the day of departure.

The reservation

You are responsible for checking that your booking is correct considering arrival / departure date and number of beds in the room. Your reservation is valid after payment has been completed.

Payment

We are a cash-free business.

Your booking has to be paid before arrival.  Choose whether you want to pay your reservation with card online (STRIPE) or by invoice.  It is also possible to pay with card in the reception at arrival. If the booking has been made through Booking.com, their payment options apply.

Cancellation - new generous cancellation terms

Due to the coronavirus pandemic we want to give our guests flexible booking conditions. Therefore it is now possible to cancel your reservation until 3 PM the day before arrival. If cancelled with shorter notice, 100 % of your reservation will be charged. Companies and groups of more than 10 people follow other cancellation terms.

When booking through the external booking channel Booking.com, their cancellation policy applies.

Your obligations

You are obliged to take good care of the room and the buildings, and to follow our rules and instructions. You are responsible for any damage that occurs on the property and its fixtures as a result of you or someone in your company being negligent. Any mismanagement will be invoiced, amount depending on the extent of the damage. Contamination of the room and its equipment that requires thorough cleaning will be charged to the guest with a starting fee of SEK 1000. Please note that you are staying in historic heritage-listed buildings in an old fortress, we therefore ask you to be extra careful with this in mind.

You are not allowed to let more people stay in the room than has been agreed in your booking. This is also very important with regard to evacuation in the event of fire.

You are obliged to comply with the regulations regarding smoking bans that apply to the entire accommodation facility. The smoking ban applies to all smoking (including e-cigarettes) and applies in all indoor spaces, in connection with entrances and in the garden furniture.

Pets are not allowed at the accommodation. We have no "pet rooms".

Between 11 PM and 7 AM you are obliged to observe the utmost regard and silence towards other guests. In general, it is important to show consideration and respect to each other as there are many guests who live in the houses at the same time. In the event of repeated disruptive behaviour the landlord reserves the right to evict the guest. Drug influence and/or drug possession is reported directly to the police and the guest is evicted.

You are obliged to return the room key no later than 11 AM on the day of departure. Lost key is charged to the guest with SEK 2000.

Fästningens B&B/Hostel as the responsible landlord reserves the right to ask the guest to leave the facility if these booking conditions are not respected.

Complaints

Errors that occur during your stay should be promptly reported to our reception or to our phone (+46 340-69 24 69) so that we have an opportunity to rectify the problem. If you submit complaints after your stay with us, you will therefore not be compensated. If you have any views and ideas you are welcome to send this to info@fastningensvandrarhem.se

Cleaning and bed linen

Bed linen must always be used for hygienic reasons. Bed linen and towels are included in our Bed & Breakfast rooms, and can be pre-ordered or rented on site for overnight stay in the hostel. If you sleep without sheets, you will be charged a washing cost of SEK 400/bed. Sleeping bags are not allowed.

When staying in the hostel (the old prison), any dishes must be washed up and put back in the kitchen cupboards. When staying in house 10 or house 13 (B&B-rooms), you can put any dishes on the tray trolley in the breakfast service. 

You are more than welcome to remove bed linen when you leave the room. Room cleaning (normal) is included in all bookings.

Landlord

The responsible landlord is Fästningens B&B / Hostel. We are obliged to give you a written confirmation of your booking and to inform you about payment options. We will also inform you how you get acess to your room key and provide other important information about your booking such as the above booking conditions.